Support- FAQs

To register/activate Advanced Password Manager, follow the steps listed below:

Step 1: Launch Advanced Password Manager.

Step 2: On the top right corner of the application screen, click “Help” and choose “Activate Now” from the drop-down list.

Chrome Setting Chrome Setting

Step 3: On the next screen, you need to sign up to create your free account or sign in if you already have an account..

    (a) If you are a new user:
    • Fill in the necessary details and click on “Create Free Account” button. Chrome Setting
    (b) If you are an existing user:
    • Click on “Already Signed Up?”. Chrome Setting
    • Enter your credentials and click on “Sign In” button. Chrome Setting

Step 4: Necessary add-ons will be safely installed. Click the “Next” button.

Chrome Setting

Step 5:On the next screen that appears, click on “Purchase Now” button. This will take you to the pricing page from where you can purchase the license key. If you already have a license key, jump to step 7.

Chrome Setting

Step 6: Once you’ve purchased the license key, you will receive it in two ways:

(a)On the Thank You page after you’ve purchased the key (as shown in the screenshot below):

Chrome Setting

(b)A mail from Fastspring, containing the key (as shown in the screenshot below):

Chrome Setting

Step 7: Copy the license key you received and paste it in the text box of the Activate Now window of the application screen, or click “Click here to paste the copied activation code into the box” link.

Chrome Setting

Step 8: Click the “Activate Now” button.

Chrome Setting

Step 9: The product will be registered/activated.

Chrome Setting

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.

Once you’ve purchased the license key, you’ll receive it in two ways:

(a)On the Thank You page after you’ve purchased the key (as shown in the screenshot below):

Chrome Setting

(b)A mail from Fastspring, containing the key (as shown in the screenshot below):

Chrome Setting

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.

To delete traces from Google Chrome, you need to turn off auto-sync from your signed in account. To do so, follow the steps below:

Step 1: Launch Google Chrome.

Step 2: Click the apm1 button on the top right corner of the browser.

Step 3: Now click on “Settings”.

Chrome Setting

Step 4: On the page that appears, under ‘Sign in’, click on “Advanced sync settings…” button.

Advanced Setting

Step 5: Now on the next screen, click on the drop down under ‘Advanced sync settings’ and select “Choose what to sync” option.

Choose

Step 6: Uncheck the boxes in front of “Autofill” & “Passwords”.

Autofill” & “Passwords

Step 7: Click “Ok”.

Click Ok

Step 8: This will turn off auto sync from Google Chrome.

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.

To delete traces from Mozilla Firefox, you need to turn off auto-sync from your signed in account. To do so, follow the steps below:

Step 1: Launch Mozilla Firefox.

Step 2: Click the apm1 button on the top right corner of the browser.

Step 3: Now click on “Options”.

Options

Step 4: In the next page that appears, click the “Sync” option on the left panel.

Sync Options

Step 5: Now in the sync page that appears, under General > Uncheck the boxes in front of “Passwords”.

Passwords

Step 6: This will turn off auto-sync of passwords from Mozilla Firefox.

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.

To delete traces from Google Chrome, you need to turn off auto-sync from your signed in account. To do so, follow the steps below:

Step 1: Launch Google Chrome.

Step 2: Click the apm1 button on the top right corner of the browser.

Step 3: Now click on “Settings”.

Chrome Setting

Step 4: On the page that appears, under ‘Sign in’, click on “Advanced sync settings…” button.

Advanced Setting

Step 5: Now on the next screen, click on the drop down under ‘Advanced sync settings’ and select “Choose what to sync” option.

Choose

Step 6: Uncheck the boxes in front of “Autofill” & “Passwords”.

Autofill” & “Passwords

Step 7: Click “Ok”.

Click Ok

Step 8: This will turn off auto sync from Google Chrome.

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.

To delete traces from Mozilla Firefox, you need to turn off auto-sync from your signed in account. To do so, follow the steps below:

Step 1: Launch Mozilla Firefox.

Step 2: Click the apm1 button on the top right corner of the browser.

Step 3: Now click on “Options”.

Options

Step 4: In the next page that appears, click the “Sync” option on the left panel.

Sync Options

Step 5: Now in the sync page that appears, under General > Uncheck the boxes in front of “Passwords”.

Passwords

Step 6: This will turn off auto-sync of passwords from Mozilla Firefox.

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.

You are probably using Windows 8, Windows XP or Windows Vista. Internet Explorer on these versions of Windows cannot be upgraded to 11.

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.

Advanced Password Manager’s add-on is compatible with Internet Explorer 11. You are probably using Windows 8, Windows XP or Windows Vista. Internet Explorer on these versions of Windows cannot be upgraded to 11.

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.

To disable Advanced Password Manager from startup, follow the steps listed below:

Step 1: Launch Advanced Password Manager.

Step 2: Click on “Settings” tab.

apm1


Step 3: Now click on “General” tab.

Options

Step 4: Under “Startup” category, uncheck “Launch on system startup” by clicking on the checkbox against it.

Sync Options Sync Options

Step 5: Click on “Apply”.

Passwords

Step 6: Advanced Password Manager will be disabled from startup.

Passwords

Speak to Our Certified Technicians
You can always Call us 24/7 on our toll free number 800-647-4326 or mail us at apm@support-geeks.com. You can even create a support ticket for any feedback or assistance.